AGVD ITSolution delivers structured, outcome-driven IT services designed for reliability, scalability, and measurable business impact.

We focus on operational continuity, security alignment, and performance optimisation — not just reactive troubleshooting.

1. Remote IT Support

Fast and structured support for:

• Microsoft 365 (Exchange, SharePoint, Teams)

• Email and DNS configuration

• User and device management

• Endpoint troubleshooting

• Printer, network, and connectivity issues

• Security incidents and system alerts

Support is delivered via secure remote sessions with documented resolution tracking.

2. Managed IT Services

For businesses that require proactive oversight and reduced operational risk.

Includes:

• System monitoring

• Backup verification

• Security baseline configuration

• Patch management

• Vendor coordination

• Performance reviews

Designed to prevent problems — not just fix them.

3. Software Consultancy & Automation

We assist businesses in improving operational efficiency through:

• Custom applications

• Business workflow automation

• System integration

• Database optimisation

• Reporting and analytics improvements

Our solutions are practical, scalable, and aligned to business processes.

4. Cloud & Infrastructure Services

• Microsoft 365 migration and configuration

• Domain and DNS management

• Hosting optimisation

• Security configuration (MFA, conditional access)

• Disaster recovery planning

All infrastructure work is structured with stability and long-term maintainability in mind.

Service Level Agreement (SLA)

We operate under defined response structures to ensure clarity and accountability.

Incident Priority Levels

🔴 Critical (Business Impacting)

System outage, email down, major operational disruption
Target Response: Within 1 hour

🟠 High

Significant user disruption or security concerns
Target Response: Same business day

🟡 Normal

Standard support request or configuration changes
Target Response: Within 24 business hours

🟢 Scheduled / Advisory

Planned improvements or consultancy
Scheduled by agreement

All support activities are documented and traceable.

Support Packages

We offer structured service models based on business requirements.

✔ On-Demand Support

Best suited for:

• Small teams

• Occasional support needs

• Specific projects

Flexible engagement model with scoped assistance.

✔ Managed Support Plan

Best suited for:

• Growing businesses

• Teams requiring stability and proactive oversight

Includes:

• Monitoring

• Preventative maintenance

• Priority response handling

• Strategic advisory sessions

Designed to reduce downtime and unexpected operational risk.

✔ Consultancy & Project Engagement

Best suited for:

• System migrations

• Infrastructure redesign

• Application development

• Security uplift

Delivered with defined scope, milestones, and measurable outcomes.

Our Commercial Approach

We do not publish fixed rates because every environment differs in complexity, risk profile, and operational demand.

Instead, we assess:

• System size and architecture

• Security requirements

• User count and device footprint

• Compliance requirements

• Business continuity expectations

This allows us to provide structured, transparent proposals aligned to your operational needs — not generic pricing models.

Our objective is long-term value and operational stability, not short-term transactional work.

Why Businesses Engage Us

• Structured response management

• Clear escalation paths

• Strong Microsoft 365 expertise

• Security-first configuration

• Practical solutions over unnecessary complexity

• Transparent scope definition